Introduction
Become the quality expert for your organization. The Certified Manager of Quality/Organizational Excellence (CMQ/OE) professional is ready to make the right quality-related decisions at any level of the organization. This is a certification exam preparation or refresher course and is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use, and highlights both multiple choice and constructed response sample questions.
Goals
Participants will learn:
- Quality improvement and management.
- Problem-solving.
- Leadership and team building.
- Strategy development and deployment.
- Process management.
- Measurement: assessment and metrics.
- Training and development.
- Communication.
- Project management.
- Quality system and quality models.
TRAINING OBJECTIVES
- Review the body of knowledge in preparation for the ASQ CMQ/OE examination.
- Apply the components of the Body of Knowledge (BOK) to further focus their preparation efforts.
- Explain, through discussions, the main concepts in each of the BOK elements.
- Refine their thinking approach in preparation for the ‘constructed response’ section of the examination.
- Practice sample tests.
Training Methodology
This course targets those planning to sit for the Certified Quality Manager exam. However, the topics are covered sufficiently so that people with little advanced knowledge of the concepts can master them with practice.
Each topic is presented in a practical, easy-to-follow manner that emphasizes the practical application of the tools covered. Participants will be given the opportunity to practice tools during the course and with optional homework exercises. A comprehensive manual, designed as an exam reference book, is provided to each attendee, reviewing exam topics and several sample exams.
Target Groups
Individuals who desire to reinforce their skills, knowledge, and capacity to understand the CMQ/OE body of knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence examination.
Program Content
Introduction: Course Materials, Practice Questions, and Bloom’s Taxonomy
- Body of knowledge, preparation tips, and suggestions for more effective test-taking.
Organizational Leadership, Team Strategy Development, and Deployment
- Leadership styles.
- Teams and team-building techniques.
- Change management.
Strategic Plan Development and Deployment
- Strategic planning models.
- Business environment analysis.
- Strategic plan deployment.
- Organizational performance measurement.
Management Elements and Methods
- Principles of management.
- Management theories, styles, and tools.
- Human resources management.
- Financial management.
- Risk management.
- Communication skills and abilities.
- Project management.
- Project documentation.
- Quality system.
- ISO and other third-party standards.
- Other quality methodologies.
- Quality philosophies.
Quality and Process Management Tools
- The seven classic quality tools.
- Mapping the process.
- Analyzing the process.
- Innovation and creativity tools.
- Lean tools.
- Theory of Constraints (TOC).
- Basic statistical use.
- Statistical analysis.
- Process capability.
- Qualitative assessment.
Customer-focused Organizations
- Customer identification and segmentation.
- Internal and external customers.
- Customer needs and the voice of the customer.
- Customer satisfaction and loyalty.
- Basic customer service principles.
Supply Chain Management
- Supplier selection and communications.
- Supplier performance and improvement.
- Supplier certification, partnerships, and alliances.
Training and Development
- Training needs analysis and plans.
- Training material design and delivery.
- Training effectiveness and evaluation.
