Introduction

With over a million organizations worldwide certified to the ISO9001 quality management systems standard, no organization can afford to pay the price of not recognizing that managing quality is an essential requirement for those producing and selling goods and services.  Auditing of management systems plays a large part in ensuring the continued efficiency and effectiveness of the system and the course will equip delegates with an in-depth knowledge of auditing requirements and skills, auditing quality management systems to third party standards, in particular ISO9001.

Goals

TRAINING OBJECTIVES

• The program will enable those tasked with leading an audit team to provide effective leadership to teams involved in the audits of quality management systems against ISO9001 in accordance with the principles established in ISO19011 - Guidelines for Management Systems Auditing.
• Delegates will gain an understanding of the Annex SL framework upon which the revised ISO9001:2015 is based and examine the changes between ISO9001:2008 and the new revision.
• Delegates will understand the purpose of a quality management system and the relevance of the Plan Do Check Act (PDCA) model including the principles, processes, and techniques for assessment of risk and the significance of these in management systems auditing with particular regard to the changes brought in in the new ISO9001:2015.
• Explain the scope of quality management systems standards and where applicable, other criteria, against which a management systems audit could be performed, including the requirements of ISO9001.
• Explain the roles and responsibilities of a lead auditor in the planning, conducting, reporting and follow up of a quality management systems audit in accordance with ISO19011.
• Plan, conduct, report and follow up a quality management systems audit in accordance with ISO19011 and by interpreting the requirements of ISO9001.

• Lead an audit team.

Training Methodology

Participants to this ISO 9001 Lead Auditor Training will learn by active participation in the program using case study materials, exercises, and discussion of “real life” issues in their own organizations.

TRAINING SUMMARY

Any organization seeking to improve its overall outcomes can benefit from the implementation of a quality management system and an essential part of any system is the need for improvement.  Auditing of the system is an essential part of identifying where improvements can happen and those involved in internal auditing can provide a real impetus for identification of improvements in the organization. Delegates in this ISO 9001 Lead Auditor Training will gain in depth knowledge of auditing skills and the additional requirements of leading an effective audit, an essential part of any management system, skills which can be applied across a range of management system requirements.

Program Content

Day 1 - Introduction to Audit and Overview of ISO9001:2015

• An introduction to the Annex SL framework.
• Overview of key changes between ISO9001:2008 and ISO9001:2015.
• Key requirements for lead auditors arising from the revision.
• Audit and the role of planning as part of a management system.
• Examination of key changes in ISO9001:2015 (Clauses 4 & 5).
• Exercises.

Day 2 - The Importance of Risk Assessment in the Audit Process

• Examination of clauses of ISO9001:2015 (Clauses 6 and 7).
• Review of risk and opportunities – What is risk in an ISO9001 system.
• Links to audit trails and prioritization based upon processes performance/risk.
• Determining an audit plan for ISO9001:2015.
• Audit skills.
• Audit exercises.

Day 3 - Audit Planning and Auditor Responsibilities

• Examination of clause of ISO9001:2015 (Clauses 8,9,10).
• Planning the audit – Selecting the audit team.
• Planning the audit – Initiating and opening meetings.
• Audit team leader roles & responsibilities.
• Exercises on audit and communication skills.
• Reporting the outcomes of audit activities.

Day 4 - Auditing in Practice

• Different types of audits.
• Practical audit planning – objectives, scope and criteria.
• The audit team and assigning roles within an audit team.
• Interviews and collecting audit evidence.
• Use of working documents in auditing.
• Audit role plays.

Day 5 - Closing the Audit

• Audit reports and identification of non-conformance.
• Audit exercises.
• Audit conclusions and closing meetings.
• Evaluation of corrective action for root cause and effectiveness.
• Practical audit report writing.