Introduction
This Operational Excellence training course will equip the participants with the knowledge, skills, and behavioral competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organization, reducing variation, defects, cycle times, lead times, waste, and costs within your operations.
Operational Excellence (OPEX) goes beyond continuous improvement, cost minimization and productivity maximization. OPEX supports the drive for sustainable profitability and growth within your organization by adopting a holistic approach to improvement. The essence of Operational Excellence is an organizational culture that achieves long-term sustainable growth and performance development by enhancing employee empowerment and motivation. The core of OPEX is applying the right tools to the right processes in the right culture. It is a crucial element of organizational leadership focusing on the continual development of organizational culture and operational processes.
This Operational Excellence training course is designed for leaders and practitioners wishing to transform their organizations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools.
Goals
Participants will learn:
- The framework, principles, and benefits of Operational Excellence.
- Lean organization principles and practices.
- Effective project and process management practices.
- A variety of practices and methodologies for Operational Excellence.
- Manage change and influence cultural transformation.
TRAINING OBJECTIVES
- Prioritize and link improvement activities to achieve the organizations strategic objectives.
- Review processes, suggest improvements and monitor the progress of the changes.
- Manage projects and work processes to improve effectiveness and efficiency of business operations.
- Select and use relevant tools and methodologies in the contexts of operational improvement initiatives.
- Implement lean organization principles, methodologies to achieve key operational excellence goals – easier, better, faster, and cheaper.
- Influence organizational culture and employee behavior to support Operational Excellence.
Training Methodology
This OPEX training is based on a combination of (a) coach led training, (b) practical application of techniques through individual and group activities, and (c) discussion and reflection of delegate real life experiences. The training course manual provides a guide to all tools and methods covered for future reference.
Target Groups
- Managers.
- Team Leaders.
- Supervisors.
- Technical Staff.
- Healthcare Personnel.
- Operations Personnel.
Program Content
Operational Excellence Perspectives & Strategic Approach
- The OPEX Framework, Principles, Benefits.
- Elements of Strategic Approach – McKinsey’s 7S, Balanced Scorecard, Strategy Map.
- McKinsey’s 7S Model.
- Balanced Scorecard (BSC).
- Strategy Map.
- Integrated Management Systems – Quality, Environmental, Safety & Health (ISO 9001, 14001, 45001).
Managing Projects
- Project Pipeline Development and Prioritization.
- Overview of PM Lifecycle.
- Business Case Proposal.
- Project Planning Toolbox – WBS, Gantt Chart, Risk Management etc.
- Project Execution & Monitoring.
- Project Closure.
Practices & Methodologies for Operational Excellence
- Continuous Improvement.
- Improving Cross-functional Processes – SIPOC, Swimlane.
- Finding & Eliminating Wastes.
- Reducing Costs of Quality (COQ).
- A3 Problem Solving, DMAIC & PDCA Cycle.
- Theory of Constraints (TOC).
Lean Organization Practices
- Lean Management 4P Framework.
- The 14 Principles of Lean Organization.
- Tools Selection and Use – Idea Generation, Data Analysis, Decision Making.
- Total Productive Maintenance (TPM).
- Visual Management – 5S, Kanban.
Cultural Leadership
- Change Leadership.
- Conflict Resolution.
- Consensus Building.
- Motivating Individuals.
- Team Building.
