Introduction
This highly interactive STC Advanced Mediation Skills training Course explores advanced innovative skills and strategies for single and multiparty mediation. This training Course links the latest theoretical principles and international best practice in the field of mediation. Delegates will leave this training course with an understanding of advanced processes and techniques to enable them in their business environments.
Goals
Participants will learn:
- The importance of your own perceptions and cognitive biases when mediating conflict.
- Your effectiveness in mediation by understanding key skills, tools and strategies and how to apply them in practice.
- Methods for mediating complex and multiparty mediation.
- The latest international best practices in mediation.
- How conflict management coaching can be employed as part of the pre and post mediation processes.
TRAINING OBJECTIVES
- Understand the various advanced techniques available to mediate conflict.
- Gain a deeper insight to practical conflict analysis tools.
- Expand your range of advanced mediation skills, tools and strategies.
- Effectively identify and analyze existing and potential conflicts in your organization.
- Develop a range of highly effective conflict resolution tools and strategies that can be used complex multiparty meditations.
Training Methodology
This is a highly interactive training Course, using a mix of formal audio and visual presentations, case studies, experiential role-play exercises, self-assessments and group discussions. This experiential training methodology allows delegates to significantly improve their conflict management skills and to have all their questions answered by the highly experienced practitioner who leads the training course.
Target Groups
This Advanced Mediation Skills training course is suitable to a wide range of professionals but will greatly benefit:
- All Professionals.
- Managers and Team Leaders.
- Workplace Mediators.
- Anyone who wishes to enhance their conflict resolutions skill set and to become a more effective mediator.
Program Content
- Approaches to Mediation & Managing Conflict.
- The Importance of Perception and Cognitive Bias.
- The Neuroscience of Conflict.
- Stages and Causes of Conflict.
- The Conflict Triangle.
- Mediation and the Alternative Dispute Resolution Spectrum.
- The Mediation Process and Principles.
- Personal Conflict Style Assessment.
- Practical Mediation Techniques.
- Effective Mediation Skills and Techniques.
- Conflict Analysis Tools.
- Emotional Intelligence and Its Role in Mediation.
- Building Trust, Rapport and Cooperation.
- Non-verbal Communication.
- Informal and Shuttle Mediation.
- Selecting a Strategy to Guide Mediation.
- Designing a Mediation Plan and Preparation Checklist.
- Practical Mediation Exercise.
- Productive Mediation Practice.
- Co-Mediation Skills.
- Confidentiality Agreements.
- Creating Conditions for Dialogue.
- Managing the Mediation Process.
- Setting an Agenda and Defining Issues.
- Managing Joint Meetings.
- Generating and Assessing Options for Settlement.
- Practical Mediation Exercise.
- Team Multiparty Mediation & Conflict Coaching.
- Strategies for Multiparty Mediation.
- Dealing with Challenging Situations and Strong Emotions.
- Strategies for Reaching Closure and Moving beyond Deadlock.
- Achieving Formal Agreement or Settlement.
- Practical Multiparty Mediation Exercise.
- Conflict Management Coaching and its Benefits.
- Conflict Coaching Skills.
- Pre and Post Mediation Coaching.
- Cross-Cultural Mediation.
- Culture and its Importance to Mediators.
- Variations in Cultural Values.
- The Importance of ‘face’ in Mediation.
- International Communication Patterns.
- Advice for Cross Cultural Mediators.
- Code of Ethics and Standards of Practice.
- Individual Action Plans.
- Summary Session and Questions.
